Click "Account" at the top of our website, and you will see a registration interface. Click "Create account". Enter your first name, last name, e-mail address and password, then click “Create”.
If you forgot your password, just click the "Forgot Password?" link on "Account -> LogIn" page and fill in your email address. We will send you an automated email with information on how to reset your password.
Log into your account then find "Account details". Here, you can add a new address, remove an existing address, or edit an existing address.
Please follow the instructions:
1. Check your login details. Your login username is the email address you used for registration.
2. If you have forgotten your password, try to use "Forgot password?" on the "Log in" page. Please enter your email address and click "Submit". We will send you an email to reset your password.
3. If you are still not able to access your account, you can contact our Customer Service and indicate the problem.
If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through.
If you've placed an order and received a cancellation email from us, we're sorry about that. This will usually happen because our warehouse are running out of stock when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 5-7 days, this is the banking process and not something we can speed up.
Click here to track your order.Your order could be in a couple of places - our warehouse, awaiting shipping, with the courier on its way, or delivered. The first thing to check is have you had your “Shipped” email? If you do, then it's on its way. If you haven't got your “Shipped” email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.If you don’t have your order number, log into your account and then go to “My Orders”.
It is only possible to change or cancel your order before the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You’ll need to place another order or return any unwanted items.
Unfortunately, we do not restock all of our items yet.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. You are therefore encouraged to submit payment as soon as possible.
No, but you can place an order directly by our website on your smartphone.
Choose the products -> Add to cart -> Pay for the order -> Receive the order.
We accept all of the following forms of secure online payment with Shopify Payments:
Credit Cards & Debit Cards directly: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro.
Our currencies and prices are in USD Dollars.
We provide the best e-commerce service in the industry and guarantee secure payment processing at all times. Please check here to view the full details on how we protect your privacy and personal information.
Currently we are offering free standard shipping on United States orders.
EXCEPTIONS: Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
NOTE: We cannot ship to P.O. Box or APO/FPO/DPO and International.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can click here for more details.
Yes, the product price does include shipping cost. We provide free (standard), safe, reliable and fast delivery for all of our Goods.
You cannot choose or change the shipping method.When you have been given the order tracking number, you can enter it in Google search & find the carrier or you may also go to the carrier’s website, whether it be UPS or FedEx, and enter in the tracking number there to see the status of your order.If you have any questions or concerns about the status of your order, you can reach out to our Customer Service for further assistance.
Shipping and tracking information will be available after your order has been shipped.
When you have been given the order tracking number, you can enter it in Google search & find the carrier or you may also go to the carrier’s website, whether it be UPS or FedEx, and enter the tracking number there to see the status of your order.
We're sorry things didn't work out for you, but here's the good news: You've got 30 days to send something back to us from the day you receive it. Just click the link here and follow the steps below. You can also contact our Customer Service or email us at email@example.com.Note: If the item is not defective or damaged, you will be required to pay return shipping and restocking fee (20%-30%).
If You apply for a return and refund for non-defective Goods and Dumanel.com agrees to Your refund application, You must send back the Goods at Your own expense and upload the return tracking info in time. After the Goods are delivered and inspected and the Goods are returned without any damage, a portion of the order amount will be deducted as the repacking and restocking fee (20-30% depending on the Goods). We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.Note: Dumanel.com has the right to reject the refund application under this circumstance.
If You detect any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), You shall contact firstname.lastname@example.org for settlement within 5 business days since the delivery day, and provide evidence to prove the problem (pictures of broken Goods and package outer box with a shipping label on it). Note: Dumanel.com may refuse the refund application if You fail to providecompelling evidence in time.For any problem raised in the process of using the Goods, You shall contact email@example.com for settlement within 30 days after the delivery day, and provide relevant pictures or videos as evidence. If the feedback time is more than 30 days from the delivered time, or You provide insufficient evidence, Dumanel.com may refuse the refund application if You fail to provide compelling evidence in time.If Dumanel.com agrees to refund, the buyer shall return the goods in time and upload the tracking number. We will refund in full upon receipt.Note: We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
We want to sort out any issues with incorrect items straight away.You shall contact firstname.lastname@example.org for settlement within 5 business days since the delivery day, and provide evidence to prove the problem. For more information on how to return and the Return and Refund Policy, click here.
Over 30 days?We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately, we cannot accept returns that are over 30 days.
We’re no longer offering exchanges. All returned items will be refunded once they've been inspected by our warehouse team. If you need a different size or color of an item, then you'll need to place a new order.
No. Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect.
All returned goods are inspected at the processing facility. After inspection, You can expect to receive your refund within 14 business days after the goods arrive at processing facility.The funds will be refunded to the original method of payment.
Your refund will still go back onto the card details used on your order as long as the card account is still open.When a card is lost, stolen, or canceled, we can still refund that card. We cannot refund your order to a different card.